Commitment to Service
Farm Mutual Reinsurance Plan is the exclusive reinsurer and financial partner of our owning Class "A" Member mutual insurance companies. We are committed to providing and maintaining a very high level of service in all aspects of our operation.
Our entire organization is dedicated to providing our services in a prompt and courteous manner. The following departmental service guidelines define our commitments and establish the measurement for our ongoing performance.
Accounting
- Issue cheques for reinsurance claim payments within one business day of the receipt of the authorization from the claims department.
- Issue cheques for other vendor invoices within two business days of the receipt of approved invoices.
- Distribute quarterly reinsurance installment invoices four business weeks prior to their due dates.Distribute to participating members, all year-end accounting related Ontario Automobile Facility Association Reports within two business days of receipt.
Underwriting
- Respond to individual underwriting inquiries within two business days of the receipt of the inquiry.
- Respond to commercial risk approval requests within two business days of the receipt of the required documentation.
- Respond to individual facultative reinsurance requests within three business days of the receipt of the required documentation.
- Issue confirmation of facultative reinsurance coverage within three business days of acceptance of the risk and to issue a facultative certificate/endorsement within seven business days of the confirmation of the coverage.
Claims
- Process, examine and authorize normal reinsurance recovery requests within five business days of the receipt of the required documentation.
- Process special requests for reinsurance claim payment advances within one business day of the receipt of the required documentation.
- Respond to individual claims inquires within two business days of the receipt of the inquiry.
- Respond to individual requests for meetings or consultations with an open door policy subject to immediate availability.
- Participate in conference calls, claims settlement meetings and mediations upon request and to represent the financial interests of FMRP and/or the financial interests of the reinsurers of FMRP.
Reinsurance/Member Services
- Respond to individual reinsurance inquiries within two business days of the receipt of the inquiry.
- Visit each individual member company on a biennial basis to review reinsurance issues related to capacity, retention and resource protection.
- Respond to individual requests for meetings or consultations with an open door policy subject to immediate availability.
Loss Control Services
- Respond to member companies’ Risk Assessment Requests within two business days of receipt.
- All facultative risks take top priority and will be seen expeditiously.
- One of FMRP’s highly trained Risk Assessment Specialists will carry out a thorough risk inspection using state of the art equipment including thermal imaging cameras, measuring devices and tablet computers in a timely manner.
- Upon inspection, an Interim Report (if required) indicating any applicable urgent recommendations will be sent out via e-mail to the member company.
- The Manager of Loss Control Services will present and discuss in person or via telephone conference the first three Risk Assessment Reports prepared for a member company.